OTAKU CREST BELT

PLEASE READ ALL PRODUCT DESCRIPTIONS, IT WILL EXPLAIN IF AN ITEM IS PRE-ORDER, in hand, or ON BACK ORDER. Each drop will have a certain amount available for purchase. ONCE SOLD OUT OF WHAT WE HAVE ON HAND WE THEN PLACE ADDITONAL ORDERS FOR MORE. FOR ITEMS WE HAVE IN HAND PLEASE ALLOW 3-5 BUSINESS DAYS FOR ORDER PROCESSING. If the products description states other wise or informs of some delay then shipping will more than likely be a bit longer than our regular shipping time. Once the package is all packed up and ready for shipment the customer will be emailed with tracking information attached. Domestic orders have a shipping period of 2-5 business days after shipment has been confirmed. However take into consideration Sundays, Federal Holidays as post offices do not operate on those days. Delays are a very rare chance but can happen at any time we would like to remind you that once your package is dropped off it is out of our hands, we are not affiliated with the post office so we cant control the shipping time.

Please make it a habit to check over your address prior and after payment. if the address is wrong and the item ships, we aren't responsible for the item. If the item happens to get sent back to us due to insufficient address, we'll contact you right away to get the correct address.

for further questions email us at otakuhourteam@gmail.com

EXCHANGE/ITEM RETURNS ARE AVAILABLE WITHIN 4 DAYS OF DELIVERY. CUSTOMER MUST CONTACT US VIA EMAIL (OTAKUHOURTEAM@GMAIL.COM- WITHIN THIS TIME FRAME TO MAKE THE REQUEST. PLEASE INCLUDE THE ORDER NUMBER AND REASON FOR THE REQUEST. ITEMS MUST BE IN NEW AND UNWORN CONDITION WITH TAGS ATTACHED. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS TO RETURN ITEM(S) TO OTAKU HOUR. PLEASE NOTE OUR REFUND AND RETURN POLICY DIFFERS. ALL SALES ARE FINAL UNLESS AN ITEM IS DAMAGED OR DEFECTIVE. AT THE TIME AN ORDER CAN BE RETURNED IS ONLY FOR THINGS SUCH AS SIZE EXCHANGES ETC. DUE TO HEALTH AND SAFETY REASONS, WE DO NOT OFFER EXCHANGES OR RETURNS ON SHOES, SOCKS, HEADWEAR, MASKS, RUGS, OR UNDER GARMENTS. WE DO NOT HOLD ITEMS FOR PURCHASE. ALL PURCHASES ARE ON A FIRST COME BASIS. STORE CREDIT CODE WILL BE EMAILED TO THE CUSTOMER. THE STORE CREDIT WILL ONLY INCLUDE THE COST OF THE ITEM(S) AND ANY APPLICABLE TAXES PAID (CALIFORNIA RESIDENTS). INITIAL SHIPPING CHARGES ARE NOT CREDITED. STORE CREDIT DOES NOT EXPIRE AND CAN BE USED TOWARDS ANY FUTURE PURCHASE.